We are open Monday - Friday, 8:30am-4:00pm and first & third Saturdays each month 9:00–11:30AM.
We will be closed FEB. 20 for President’s Day
Serving the Community for Over a Century
The love and appreciation that we have for these beautiful works of art are apparent in everything we do. We take great pride in the quality of our work, from cleaning and stain removal to expert weaving and repair. Our rug cleaning staff take great care to ensure that your rug is getting the best treatment possible and our rug repairers have decades of experience and are fine artisans.
The general cleaning process for most hand-made rugs is relatively straight-forward. It starts with a pre-cleaning inspection to identify pre-existing conditions and stains that might require extra work. Next we remove as much dry soil as possible, either with a mechanical duster for pile rugs or a vacuum for flatweaves and delicate rugs. After the dry soil is removed we wash rugs on both sides with a detergent formulated for rug cleaning mixed with water.
Specialized spotters are used on an "as needed" basis and finally the rugs are flushed with clean water to remove and detergent and spotter residue and hung up to dry. The next morning each rug is inspected to determine whether it will be washed again, sent to stain/color removal or go to finishing and final grooming. The process for most machine-made rugs follows a similar protocol.
Within this general process we have a fair amount of flexibility and we treat each rug individually. In the end our goal is to give you a rug that is as free of dirt, soil and stains as we can make it
Modern technology,
Old-world craftsmanship.
More than 100 Years of Rug Cleaning Excellence
After serving in World War II and graduating from college, Hagop’s son Armen came to work with his father. Working together, the made the company grow and prosper. When Hagop retired for health concerns, Armen asked his sister Nevart to join him in the business. IN the early 70s Armen’s son Armen Jr. (Buzz) also joined the business. As we entered the 21st century, Armen and Nevart both retired but Armen Jr. was joined by two of his sons, Adam and Matthew. We continue to offer our services under their leadership.
Today, we still strive to maintain the high standard that has been a family tradition since our company’s founding. We are pleased that many of our customers have chosen to continue a long term relationship with Bon Ton Rug, in some cases spanning many generations. If you have just discovered us, we hope that you will be pleased with the level of service you receive, and that you will continue to use us for your rug needs in the future.
The Restoration Industry Association (fromerly ASCR)
Armen Dohanian Jr. was President in 1999
NIRC - National Institute of Rug Cleaning - a division of RIA (ASCR)
NEIRC - the New England Institute of Restoration and Cleaning
Armen Dohanian Sr. was a founding member
International Society of Appraisers
Association of Rug Care Specialists (ARCS)
FAQs
Boston's Rug Cleaning Specialists!
General Data Protection Regulation (GDPR)
On May 25, 2018, the European Union's General Data Protection Regulation (GDPR) will go into effect across all European Union markets. We believe this presents a new opportunity for marketers to strengthen their brand loyalty by focusing on consumer privacy while delivering amazing experiences. Think of it as experiential privacy — having privacy be a key part of the customer experience, through relevant privacy notices presented in context and choices that are on brand. More info about GDPR.
Website privacy policy template
This privacy policy sets out how Bon Ton Rug Cleansers uses and protects any information that you give Bon Ton Rug Cleansers when you use this website.
Bon Ton Rug Cleansers is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Bon Ton Rug Cleansers may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 1, 2020.
What we collect
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@bontonrug.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 81 Coolidge Hill Road, Watertown, MA 02472.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
Terms of Use Policy
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- These Terms and Conditions of Use ("the Terms and Conditions") are binding on all persons that access the website located at www.bontonrug.com ("the Website") without qualifications or exceptions. By entering the Website, the user of this Website ("the User") agrees to be bound by and shall be deemed to have accepted these Terms and Conditions, which the User acknowledges to have read and understood. If the User does not agree to any of the Terms and Conditions, the User may not enter, view or make use of the Website.
- The owners, webmasters and authors of www.bontonrug.com reserve the right to make any changes to the Website, its content and/or services offered through the Website at any time and without notice.
- User generated content published on the Website reflects the views of visitors to the Website and does not necessarily constitute the opinion of Bon Ton Rug Cleansers Inc. (the Company) nor does it constitute legal or other professional advice on any subject matter.
- The Website may contain links to other websites. The Company includes these links solely as a convenience to you, and the presence of such a link does not imply a responsibility for the linked site or an endorsement of the linked site, its operator, or its contents (exceptions may apply). The Company has no control over such websites, does not review their content and will not be liable for their content or accuracy. The User accesses such websites at the User's own risk and discretion.
- The Website is owned by Bon Ton Rug Cleansers and the User acknowledges that the Company or its licensors are the proprietors of all intellectual property subsisting in, pertaining to or used on the Website including, without limitation, patents, inventions, copyright, trade marks, goodwill and trade secrets.
- Permission is given for the downloading and temporary storage of one or more of these pages for the purpose of viewing on a personal or business computer. Our documents are absolutely free for business and personal use and for that purpose may be edited and printed. The contents of this site are protected by copyright under international conventions and, apart from the permission stated, the reproduction or retransmission of the contents of this site is prohibited without the prior written consent of the Company. That also means that the content may not be uploaded to community sites or forums and may not be published in any form whatsoever.
- The User makes use of this Website at the User's own risk.
- Notwithstanding anything to the contrary contained in these Terms and Conditions, the Company shall have no liability for any loss, damage, cost, claim or penalty of whatsoever nature, including but not limited to indirect and consequential damages and loss of profits, however arising out of or in connection with these Terms and Conditions or the Website and whether caused by latent or patent defects in the Website, the use of the Website and information contained on the Website or otherwise.
- The User hereby indemnifies he Company and holds it harmless against any and all liability, loss, damage, penalty, cost or claim of whatsoever nature suffered by any third party in relation to any act or omission by the User or the User's members, employees, representatives, agents or assigns or any third party in relation to the Website and the use thereof by the User, and/or arising from the provisions of these Terms and Conditions.
- The User assumes all responsibility and risk for the use of the Website and the Company disclaims all liability for any loss, injury, damage, cost, penalty or claim resulting from the use of the Website, whether direct or indirect, and whether or not he Company has been advised of or has knowledge of the possibility of such loss, injury, damage, cost, penalty or claim resulting from the use of the Website, whether direct or indirect.
- The Company shall not incur any liability to the User or any other person or entity associated with the User for any compensatory, indirect, incidental, special, consequential damages whatsoever, including but not limited to, loss of revenue or profit, commercial or economic loss, even if the Company has been advised of such damage or loss, or such damage or loss was reasonably foreseeable.
Your use of this site indicates acceptance of the above.